Ngurah Rai International Airport in Bali has received two prestigious awards from the International Airport Council (ACI), namely: the most improved airport in 2015 award and the third airport with the best services in the world award.
The two awards were given by ACI Director General ACI Angela Gittens Harjo at a conference held by the ACI at Gold Coast, Australia. According to Harjo, the airport received a score of 2.95 for the quality of services it offered in 2012, and it has increased to 60.7 in 2015. Besides receiving award for making remarkable progress in offering services to passengers, Ngurah Rai Airport also received an award for the third-best airport in the Asia-Pacific region in the category of airport handling 15-25 million passengers per year. The Gimpo International Airport in Seoul, South Korea, was ranked first, and the second place went to the Wuhan Tianhe International Airport, China. The award was based on the votes received during the survey conducted by the Airport Council International (ACI) in terms of the airport service quality in 2015, while the satisfaction score for the quality of airport services was based on a survey of 550,000 passengers at 320 international airports in 80 countries.